“Kevin translated a really complex AR setup problem into something our customers barely had to think about. His collaboration, systems thinking, and attention to detail made the My Verizon hardware experience feel both polished and scalable for future devices.”
Joseph
Senior Product Manager
“Kevin translated a really complex AR setup problem into something our customers barely had to think about. His collaboration, systems thinking, and attention to detail made the My Verizon hardware experience feel both polished and scalable for future devices.”
Joseph
Senior Product Manager
I partnered with Verizon to design AR‑enabled setup flows in the My Verizon app for new hardware devices, including Wi‑Fi extenders and 5G equipment. Over the course of this work I defined and implemented mobile design guidelines and a cross‑platform design system approach to keep the experience consistent while streamlining hardware setup, device positioning, and signal optimization.
I partnered with Verizon to design AR‑enabled setup flows in the My Verizon app for new hardware devices, including Wi‑Fi extenders and 5G equipment. Over the course of this work I defined and implemented mobile design guidelines and a cross‑platform design system approach to keep the experience consistent while streamlining hardware setup, device positioning, and signal optimization.
Role and Responsibilities
I led the end‑to‑end UX and UI for new device setup, from initial flow mapping to final production‑ready designs. My work included: • Designing AR‑assisted flows to guide customers through placing and activating hardware in their homes. • Translating research insights into clear, low‑friction onboarding paths that reduced confusion during setup. • Conducting detailed design QA to ensure the experiences met Verizon’s bar for visual polish, accessibility, and usability. • Providing recommendations and design critiques to stakeholders to align on the best path forward for both the business and the user.
Working on unreleased hardware meant designing for edge cases before devices were in market. I mapped real‑world environments so AR flows worked across layouts, lighting, and connectivity, moved quickly within Verizon’s design system while respecting brand, patterns, and accessibility, and kept product, engineering, and research aligned through regular reviews and trade‑off discussions.
Role and Responsibilities
I led the end‑to‑end UX and UI for new device setup, from initial flow mapping to final production‑ready designs. My work included: • Designing AR‑assisted flows to guide customers through placing and activating hardware in their homes. • Translating research insights into clear, low‑friction onboarding paths that reduced confusion during setup. • Conducting detailed design QA to ensure the experiences met Verizon’s bar for visual polish, accessibility, and usability. • Providing recommendations and design critiques to stakeholders to align on the best path forward for both the business and the user.
Working on unreleased hardware meant designing for edge cases before devices were in market. I mapped real‑world environments so AR flows worked across layouts, lighting, and connectivity, moved quickly within Verizon’s design system while respecting brand, patterns, and accessibility, and kept product, engineering, and research aligned through regular reviews and trade‑off discussions.
User experience focus
My primary focus was making complex hardware setup feel simple and approachable for everyday customers. • I used UX Research data to understand where customers typically got stuck in setup, then restructured flows to reduce cognitive load and decision points. • I designed the AR guidance to be instructional without feeling overwhelming—short steps, clear visual cues, and just‑in‑time explanations instead of long tutorials. • I ensured each screen had a clear primary action and visual hierarchy so users always knew what to do next, even in error or low‑signal states. • I partnered closely with QA to verify that the final implementation matched the intent of the designs across devices and OS versions.
By defining mobile design guidelines and a cross‑platform system for hardware setup, I helped Verizon ship a more cohesive, predictable experience across multiple device types. The AR‑enabled flows reduced friction in placement and configuration, while the standardized patterns created a foundation the team could reuse for future hardware launches.
User experience focus
My primary focus was making complex hardware setup feel simple and approachable for everyday customers. • I used UX Research data to understand where customers typically got stuck in setup, then restructured flows to reduce cognitive load and decision points. • I designed the AR guidance to be instructional without feeling overwhelming—short steps, clear visual cues, and just‑in‑time explanations instead of long tutorials. • I ensured each screen had a clear primary action and visual hierarchy so users always knew what to do next, even in error or low‑signal states. • I partnered closely with QA to verify that the final implementation matched the intent of the designs across devices and OS versions.
By defining mobile design guidelines and a cross‑platform system for hardware setup, I helped Verizon ship a more cohesive, predictable experience across multiple device types. The AR‑enabled flows reduced friction in placement and configuration, while the standardized patterns created a foundation the team could reuse for future hardware launches.
